FAQs

FAQs
NAVA CREATIONS PRIVATE LIMITED

1. How can I place an order?

You can browse our collections, select your preferred product, choose the required size or available options, and proceed to checkout. Once your order is successfully placed, you will receive an order confirmation.

2. How long does delivery take?

Orders are generally processed and dispatched within 3–5 working days. Delivery time may vary depending on your location and the courier service.

3. Can I cancel my order?

Cancellation requests may be made before the order is processed or dispatched. Once an order has been processed, packed, or dispatched, cancellation may not be possible.

4. Can I exchange my product?

Yes. Eligible products can generally be exchanged within 10 days from the date of delivery, subject to our Exchange Policy, product availability, and applicable conditions. video opening product

5. How many times can I exchange an order?

Each order is eligible for one exchange only. A second exchange is not available.

6. Can I exchange for another size?

Yes. You may request an eligible size exchange, subject to availability and the conditions mentioned in our Exchange Policy.

7. Can I exchange one product for multiple products?

No. An exchange can be made for one product only.

8. What should I do if I receive a damaged or incorrect product?

Please contact our Customer Support team promptly and provide your order number and a continuous, unedited opening video showing the parcel from the beginning of opening until the product is fully revealed.

9. Why is an opening video required?

The opening video helps us verify the condition of the parcel and product at the time of delivery and assists us in resolving genuine damage, defect, or incorrect-product claims efficiently.

10. When will my approved refund be processed?

Where a refund is approved, it is generally processed within 7–10 working days after the returned product is received and successfully inspected. Bank processing times may vary.

11. What happens if I miss my delivery?

If delivery cannot be completed because you are unavailable, provide an incorrect address or contact number, or do not respond to the delivery partner, further delivery attempts may be made. Orders returned due to failed delivery may be subject to applicable re-shipping charges.

12. Can I change my delivery address after placing an order?

Please contact us immediately after placing your order. Address changes are subject to verification and may not be possible once the order has been processed or dispatched.

13. Are the colours shown on the website exactly the same as the actual product?

We make every effort to display our products accurately. However, slight differences in colours may occur due to photography, lighting, device screens, and display settings.

14. Are all products available all the time?

Our collections are subject to availability. Certain designs, sizes, or colours may sell out and may not always be restocked.

15. How can I contact Nava Creations?

For questions regarding orders, products, exchanges, returns, or deliveries, please contact us:

Customer Support: 95590-43377 | 77538-75558
Email: navacreations@hotmail.com

16. Where is Nava Creations located?

Nava Creations Private Limited
20/G-2, Sushant Golf City
Lucknow, Uttar Pradesh – 226030
India

STILL HAVE QUESTIONS?

We are always happy to assist you.

NAVA CREATIONS PRIVATE LIMITED
Crafting Elegance • Inspired by Tradition • Made for You

Note: Our policies are subject to applicable laws and regulations in India. Please review our Terms & Conditions, Cancellation Policy, Exchange & Return Policy, and Shipping & Delivery Policy before placing an order.